Your data at aq 99 Privacy Our Responsibilities

aq 99 (Website: aq99.wine) is a trusted online betting and gaming platform in Bangladesh. We believe protecting your privacy is not just a legal obligation — it is a commitment we stand by.

This Privacy Policy explains how aq 99 What types of data are collected while you use the platform, why they are collected, how they are used, and the steps we take to keep your information secure.

By creating an account on aq 99, using the platform, or accessing our services, you are considered to have agreed to this Privacy Policy. Please read it carefully before you start using the platform.

aq 99 Only the data necessary to deliver our services properly is collected. No unnecessary information is gathered.

A) Information collected at registration

• Full name
• Date of birth (for age verification)
• Mobile number
• Email address
• Current address
• Preferred payment method

B) Information collected during KYC verification

• Copy of National ID (NID) or passport
• Recent photo (selfie or passport size)
• Proof of ownership of bKash / Nagad / Rocket account
• Proof of address document (utility bill or bank statement)

C) Automatically collected information

• IP address
• Device type and operating system
• Browser type and language
• While accessing and using the platform
• Page visits and navigation history
• Data collected through cookies and tracking technologies

D) Transaction-related information

• Deposit and withdrawal dates, amounts, and methods
• Betting history & gaming records
• Bonus & promotion usage information

aq 99 Collected data is used solely for specific, legitimate purposes. Details are outlined below:

aq 99-'s servers are hosted in secure data centers. All data is stored using AES-256 encryption technology. Regular security audits are conducted on the servers.

Retention period

• Active account data: For as long as your account remains active
• After account closure: Minimum 5 years as required by law
• Transaction records: 7 years (as required by financial regulations)
• Log files & technical data: 90 days
• Cookies Information: Automatically deleted upon expiry

Once the retention period has expired, or where there is no legal requirement to retain data, information is securely deleted or anonymized.

aq 99 Member personal data is never sold to third parties. However, limited information may be shared in specific circumstances:

• Payment processors (bKash, Nagad, Rocket): Only the information necessary to complete a transaction.
• Law enforcement agencies: In response to a court order or valid legal request.
• Fraud prevention services: Limited data shared with security partners for fraud detection.
• Technology Service Provider: For platform operations, under strict confidentiality agreements.

aq 99 This website uses cookies — small text files stored in your browser that help enhance your platform experience.

Types of cookies used

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics cookies: To understand platform usage. This data is anonymized.
• Security Cookies: For fraud and bot detection.

You can disable cookies through your browser settings. However, disabling essential cookies may cause certain platform features to function incorrectly.

aq 99 Industry-leading technology is used to protect your information. Our security framework operates across multiple layers:

• SSL/TLS Encryption: All data between your browser and our servers is encrypted.
• Two-factor authentication (2FA): An added layer of security for your account.
• Firewall & Intrusion Detection: To prevent unauthorized access.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Employee Training: All staff are trained in data protection practices.
• Data Backup: Regular backups stored in secure locations.

aq 99You have the following rights over your personal data on:

• Right to access: You can find out what data we hold about you at any time.
• Right to rectification: If your information is incorrect, you may request a correction.
• Right to erasure: In certain circumstances, you may request that your data be deleted.
• Right to Data Portability: You may request your data in a portable format.
• Right to restrict processing: You can request that the use of your data be restricted in certain circumstances.
• Right to opt out of marketing communications: You can opt out of promotional emails or SMS at any time.

To exercise any of the rights above, please contact our support team. We will respond within 30 days.

aq 99 No one under 18 is permitted to use the platform. We do not knowingly collect information from minors.

If we suspect that a member is underage, their account will be suspended immediately and any collected data will be deleted. If a parent or guardian believes their child has registered by mistake, please contact us right away.

aq 99 This Privacy Policy may be updated as needed. Members will be notified of significant changes via email or platform notifications.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend revisiting this page periodically. The "Last updated" date at the top of the page will always reflect the latest revision.

If you have any questions, complaints, or wish to exercise your data rights regarding this Privacy Policy, please get in touch with us:

• Email: support@aq99.wine
• Live Chat: chat icon at the bottom-right corner of the platform
• Support hours: 24 hours a day, 7 days a week

Upon receiving a complaint aq 99 An initial response is provided within 4 8 hours, with full resolution aimed for within 30 days.